Frequently asked questions

Does the AI decide what work my customer needs?

No. SaidToPaid organises what you say into structured paperwork. Diagnosis, recommendations, prices and VAT treatment remain your decisions.

Can an estimate or invoice be sent without me seeing it?

No. Every customer-facing document requires business approval before it is sent.

What if the recording is unclear?

If an important detail such as a price, labour rate or customer is missing, you are asked to confirm it rather than the system guessing.

Whose branding do customers see?

Your own. Estimates, invoices and messages use your trading name, logo and contact details, not SaidToPaid's.

How is VAT calculated?

VAT, totals, invoice numbering and due dates are produced by fixed software rules using your business settings, not by AI.

Can my staff use it without being able to send invoices?

Yes. Owner, Admin, Technician, Bookkeeper and Viewer roles control who can create, edit, approve and send.

Is my customer data private to my business?

Yes. Each business has its own records, and access is restricted to the users you invite.

Do you gate reviews so only happy customers are asked?

No. Review gating is not supported. Every genuine completed customer receives the same honest request.

Is this an accounting or tax service?

No. SaidToPaid is administrative software. It does not provide accounting, tax or legal advice.

Can I cancel online?

Yes. Paid plans can be cancelled from your account without needing to telephone or email.

Still have a question? Email support@saidtopaid.ai.